Transversal work teams in the territorial delegation of CEAR Madrid

Practice Aim

To improve intervention with migrants and refugees in areas of work that are transversal to the services, so that the beneficiaries of the CEAR Madrid projects will have a significant, direct or indirect participation in this practice.

Target Groups

Professionals working with VGS

Identification of stakeholders that made an identification of the practice: Comisión Española de Ayuda al Refugiado (CEAR).


Vicente Ortolá – Head of the Organization area: Programs, Processes and Development of CEAR Madrid (Tlf: 915550698 Ext. 7030) Avda. Asturias, 33. Local CP.: 28029

Professionals from all areas of the CEAR delegation. This work will have an impact on all ongoing activities. This is a professional development process that aims to improve intervention with migrants and refugees in areas of work that are transversal to the services, so that the beneficiaries of the CEAR Madrid projects will have a significant, direct or indirect participation in this practice.

The pace of work of the delegation, with a considerable increase in personnel and activity in the last two years, and its great link to the comprehensive asylum program financed by the Ministry of Labour, Migration and Social Security, have generated a situation of inertia in the equipment and compartments sealed by area that prevent us from moving towards an integral organizational system.

On the other hand, professionals have experiences that are not always taken advantage of.

Application setting: context

CEAR Madrid currently has 261 professionals working in areas of: reception (in asylum and humanitarian programs), inclusion (with employment, housing, social, psychological and language learning projects), legal assistance and political advocacy and social participation . On the other hand, three transversal support areas stand out: People Development, Economic-Administrative Area and Organization Area: Programs, Processes and Development. Since the latter, some internal processes have been promoted in 2019 to achieve greater cohesion, professional well-being and improved results. Some of these initiatives are: a structural support to the areas of intervention and local projects through their managers, an internal newsletter with news of general interest to the entire delegation, the promotion of shared knowledge management, highlighting the experience social and citizen professionals in the “Friday breakfast” space, or the creation of cross-cutting and interdisciplinary working groups with a real impact on the entire delegation.


  1. Knowledge management and organizational development.
  2. Generation of an intervention and management model based on sustainability and attention to quality indicators.
  3. Cohesion of groups and interdisciplinary look.
  4. Place the right holder in the center of a holistic and systemic model of social intervention.
  5. Promote specialization in different transversal axes, of a strategic nature, from the philosophy of sharing the knowledge acquired and agreeing on bases to improve it, promoting actions that allow us to reach other aspects of knowledge that, at this time, we do not treasure.


Medium-length project that starts in November 2019, although two of the teams started in 2018 or at the beginning of 2019. After a year, the results and the process will be evaluated and the participation will be reopened.

Requirements/ accessibility issues

Participation has been open to all people in the delegation and its nature is voluntary. Those who work in 24-hour services or who have shifts are requested to ask their managers for authorization not to neglect those services.

Performance procedures

Accompaniment to groups that had been working autonomously. Start-up of new groups, born from expressed needs, both by technical teams and those responsible for areas. In them there is participation of legal, economic-administrative areas, surpassing the direct intervention approach:

  • Referral Team in Trafficking
  • Gender Reference Team
  • ECO Group
  • Sex Identity and Diversity Team (LGTBIQ+)
  • Social innovation group
  • Community participation team
  • Anti-discrimination Group

Each group has a general objective and proposal of specific and possible results, as well as internal and external focus of attention to CEAR. Each group organizes their work from the disposition of 1 hour per week for each professional, reaching agreements and a progression of work towards two or three tangible results and shared to the entire delegation in November 2020

Difficulties or constraints for its implementation

The workload is the main obstacle: although the participants have a total of 4 hours released per month, the truth is that there are professionals with greater difficulties to make compatible.


The results will be reviewed after one year. The Organization team will accompany the process of participation and progress to maintain the enthusiasm of all.